~ Our work speaks for itself
~ Our customers speak for us ~
We as contractors make promises when we do our sales pitch and when we sell you the job. Homeowners hire us based on these promises. The best way to find out if the contractor keeps their promise is to check with previous clients they have done work for. I recommend you look at the list below and select some questions that cover the topics you care about to ask when you are calling referrals, and that you write down the answers so you can compare them later. I would not suggest you ask anyone all of these questions - that could take quite some time!
Gary A. Porter, CR, President
· Was the contractor on time for the first appointment?
· Was the contractor prepared?
· Did the contractor behave in a professional manner? Listen carefully to what you had to say?
· Did the contractor help you find good solutions to your design problems?
· Were the work crews reliable and responsible?
· Did the crew live up to the contractor's sales pitch?
· Were the workers on the job when expected?
· Were you kept informed about schedule changes?
· Were the crews conscious of their impact on the homeowner's family?
· Was the house treated respectful?
If not, what happened?
· Did the crews work steadily to get the work done in a timely manner?
· Was the job site left as clean as you were led to expect it would be during construction and upon completion?
· Was the homeowner kept informed of job progress and status?
· Did the contractor provide a written schedule and stick to it?
· Would the homeowner hire this company again?
Without conditions?
· How did the contractor handle problems on the job?
Did the contractor inform you of problems as they came up?
Did the contractor find a solution?
· Did the contractor stand behind their work?
· Did the contractor return phone calls the same day? If not, was it within 1 working day?
· Did the contract give them a good idea of what work was to be done?
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